If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.
If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements.
Regardless of what Netflix tech support will tell you this is a problem with their app and not your Playstation 3,.
Please reach out to your service provider for further assistance.
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If it says your hard drive needs to be restored, then you have to install a new drive.
If Netflix freezes on a loading screen when you try to launch the app, it typically points to information stored on your device that needs to be refreshed.