You will see a ton of posts ranging from links to download the firmware(always look for the manufactures site first) to issues with the current firmware. Most require you to download the file and burn it to a CD-R.When you load the CD-R in the player, it will read the file and ask you confirm the update.
If I had known about this I never would have bought Blu-Ray. If your model is too old to connect to the internet (mine is suppose to be able to as a 2010 model but only with a usb wireless adapter that I didn't want to buy) - I successfully updated mine today by finding the proper file for my model on https://com and burning to a dvd disk - and my dvd player recognized it and updated The reason I had/wanted to do this is my old blu ray player wouldn't play a new dvd i rented from Netflix and there was noting wrong with the disk..it plays just fine after updating my blu ray player....The firmware will arrive as a zipped archive containing a single file, which is a digital image of a readable DVD. Matthew Weeks has been a public policy and technology writer since 2003.He has been published on Men's News Daily and Free Republic.Weeks holds a bachelor's degree in political science from the College of New Jersey and a master's degree in public policy from Rutgers.It's so frustrating when you're watching a film and the screen goes black and the player craps out on you. It stills plays DVD but not BLUERAY..nothing can be done!