‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.
Jivo Chat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats.
Jivo Chat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations.
Jivo Chat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.
We believe you have the right to access unlimited data for all of your visitors.
Imagine buying a puzzle with several pieces missing. You can track an unlimited number of pages per site.
In an effort to safeguard your information, American Express helps to actively protect and monitor your account in multiple ways.A one-click call button on users’ websites allows customers to call for free.Tagove offers instant file sharing through chat windows, with peer-to-peer encryption and secure cloud storage enabling sensitive documents to be shared and accessed from any web-enabled device.They’ll get notified instantly no matter where they are.Never worry about having to pick up the phone, post in a Facebook group, or send text after text when you need to communicate with your employees.